Customer Care Section
- runs five units: Help Desk, Technicians, E-Learning, Identification Cards, Video
Unit - Help Desk
- provides support for individual CIT services
- acts as a central point for notification of hardware and software failure
Unit - Technicians
- carries out repairs to user hardware and software
- provides service and repairs of computer equipment
- provides consultation on computer equipment purchase
- provides Novell account allocation to students and staff
- carries out repairs to teaching equipment
- analyzes user problems and mediates communication with CIT
- carries out basic training on the use of ICT applications
- runs first stop help desk
Unit - Identification Cards
- provides photography and printing services for student and staff cards
- administers the operation of the access system and its links to other University IS
Unit - Video
- administers multimedia equipment including records of borrowing
- provides technical support for video conferencing
- provides video and audio recording of University events
- cooperates with faculties and other universities on the production of multimedia programs and CDs
- provides sound systems and video equipment for congresses and conferences
- administers the University video archive
Unit - E-Learning
- prepares methodology for the production of distance learning texts
- trains University staff in this methodology
- creates help tools for the production of distance learning texts
- prepares methodology for the processing of e-learning materials
- trains University staff in this methodology
- provides consultation on the creation of distance learning and e-learning materials
- monitors the latest developments in e-learning and LMS
- administers the news portal for e-learning
- runs the LMS system Server 3000 for lifelong learning courses
osu
cz